Customer Reviews

4.85 / 5 from 433 Customer Reviews

Some recent comments ...

Great!!! Stuff
Very convenient, good locations and good value. Thanks for providing such a good service.
Very good
Looked after my bag well for almost 10 hours while I spent the day roaming until my flight back home! Thank you
People were friendly & quick booking our luggage in & out. We used this service twice & were happy with it.
Everything was perfect. I had questions and they responded quickly. The bags were safely stored. When I had a possible issue afterwards not related to my bags, they responded and tried to help. I would recommend the service
Used this service twice in 2 weeks whilst traveling. Easy and convenient. Staff were very helpful also.
Very convenient, easy to do and great location.
Easy drop off and pick up.
Efficient and friendly service but the opening time of 10:00 am was a bit of a pain.
Easy access, good location
The app was easy to use and the staff were helpful.
Great experience and professional team members. Reasonably priced. Will use this service again.
Excellent service. People receiving my bags were very courteous and I was able to spend my final day bag-free until I picked them up.
Hi. Really good. Thanks
Great customer service!
Simple fast easy system. Great service by the staff when dropping off and picking up bags. Will definitely use this service again.
easy and safe
Great service, friendly staff. This really helped us as we had a morning check out from our hotel and an evening flight home. The only thing I was a little wary of was the fact that the bags were left at the back of a huge room that everybody just walking off the street also had access to. Although staff were there all day it didnt seem too secure, especially if staff were busy or pre-occupied with something else. Apart from that everything was good
Great service & good security process, very convenient,
SUPER EASY, GOOD VALUE AND CONVENIENT LOCATION.
It was good service although maybe others might have worried because bag drop of at counter in busy shop with just one person really busy.worry that bag was not secure before I left shop. Other than that great friendly and really great facility
Easy online process. Good selection of easily found vendors in the Auckland area. Competitive prices. Opened earlier than other storage options, which I required. Was not thrilled with the security of my bags (stuffed out of sight at the rear of a small grocery store), but I was aware of the type of business beforehand and made the choice to take the risk.
Booking was simple drop off and pick up went smoothly luggage was in secure area behind desk. Booking reference and tag used to identify luggage tho didnt ask for ID when bags left. Would definitely use again. Thanks!
Very fast and easy, no problems at all. Also good locations, top!
Very efficient and convenient
Really pleased with service, friendly helpful staff, good location , would use again
Great service. Highly recommended. Local accommodation store your bags until you want to check in or leave for airport & only a short walk to your own accommodation. Only thing was it said a email confirmation would be sent & it never did - twice I booked. I took screenshot of booking reference.
No hassle friendly staff
Easy to find. No problems at all.
Convenient location and good service.
The plastic tokens are risky of being lost.
Great service and affordable! I felt that my bag was safe.
Quick, simple and easy. $10 per bag a bit expensive though. $5 wouldve much better and appropriate.
I found the service so useful and a great help as we had so much extra time to explore the city without having to drag our bags around.
Thanks for a great service, convenient location and will use again when next in Melbourne.
Easy booking, drop off and pick up. Convenient location. Great service.
One needs to plan ahead somewhat. No mechanism in place for a refund if you booked and payed for 5 bags the brought only 4. Overall a convenient service. 3.5 out of 5.
Man who served us was very friendly
Was good but location further away from destination point. Lugging luggage thru busy streets not ideal!
Very close to Central StationGreat service very friendly staff.
This was the first time I had used mindmybag.com and came across it on the bus trip into Sydney for an evening flight out with several hours to spare. The service is fantastic, easy to navigate the website, the location that was closest to Central Station in the day was easy to walk to. The hotel team were fantastic and was even able to use their shuttle to the airport for a very small cost. No fuss and made the worry of lugging my bags every disappear. Will definitely be using them again if needed.
I was very impressed with the service from start to finish! Used for 2 nights in Auckland and then for a few hours on our return as we had some extra time and didnt want to drag our luggage round. Booked it in there and then in the shop. Could not be easier. Would definitely recommend and would use this service again!
This is a great concept and it worked out well. My only suggestion is to be a little more formal about accounting for the bags. My daughter dropped off her bags and got a scrap of paper with her last name and the number of bags scribbled on it - there was no indication that it was from MindMyBag or from the establishment keeping them. They did not check her ID, so that means they are relying on individuals remembering who left the bags to keep them secure.
Quick and easy service, great option for bag storage so we could head out for the day
Novotel had a problem that I had 8 items of luggage although we were 7 peopleThey were a little rude but ended up being helpful at The endI would suggest that if there is a limit for baggage storage that you write this on your web or seek other places willing to help people without attitude
Great Service!
had trouble checking in as I could not find the email. eventually with the help of the shop person we found it.
Worked exactly as promised!
Im from Gold Coast and travelled to Brisbane. The bag drop was close to the station , easy walk and my bag was kept safe. It was all very seamless and easy. Id be happy to recommend.
Easy and cheap, but a little unflexible with smaller bags (extra)!
Convenient and easy, no issues
Good location
Super easy and exactly how it said it would be online
First time users - fantastic and so easy. We will definitely use mindmybag again in future. It saved us carrying our bags all day and also we could choose a very convenient location for easy drop off and pick up.
Easy drop off and pick-up and the location was great!
recommended if you need to store you luggage
I had to cancel my mindmybag booking however I wanted to say how great the service has been with regards to getting a refund on my pre-booking. Excellent service and will certainly use them if I ever needed them in the future.
Easy process
Easily book and pay online. Turn up on the day for quick, easy check-in with the pleasant staff at Ezy Mart Cavill Ave. Surfers Paradise. Then again a quick and easy process to collect bag when needed. Staff were very pleasant and helpful and provided excellent sevice, highly recommend!
Great service
great service
Great service, easy to locate. Will use again
Great service! As it was New Years day some places were closed but you gave us a good alternative location
Excellent service. Hassle free
Good service to add to your shop especially when so close to circular quay. Would prefer the mind your bag app gave address before payment. All fine thanks.
Easy process.
I recently booked with mind my bag and then had to cancel my booking not long after. During the cancellation process I found the communication to be excellent, prompt and thorough. Even though I didn't use their services to store my items, this experience has made me feel safe and trusting to use their service in the future if the need arises.
Great service
-easy access - polite service- 24hrs for convenience
Very happy with the convenient service.
Mind my bag was well located near Flinders Street StationIt was easy to use and the staff at the Halal Centre were friendly & efficient
Excellent friendly efficient service
Would have prefer a clearer indication of how far from Southern Cross Station the storage point was. It was a little challenging with 2 children and the bags to know the best way of getting there. Apart from that, excellent.
Very convenient, although had slight difficulty finding the shop! (around the corner and a bit out of sight)Efficient and helpful person.
Convenient location, staff quick to check in bags, also quick to find bags at end of day to check them out, staff has pleasant manner. The only negative is that there are steps from the outside down to the counter, and carting a big bag down to check it in, and back up after check out, was a pain. It would have been a nice touch if, at least once the bag was checked out, the staff offered to take the large bag up the steps for us. But that was my only negative.
Great service! Was very helpful to leave our big bags while we explored the city.
service is great - lots of options - easy to use and secure. I was initially concerned about the safety but i need not have been.
All very easy and convenient
Lotto store at Melbourne Central Station
Very good service
Excellent service. Friendly and efficient. Thank you x
Really good service, kind staff and very secure. It really saved my trip.
Not a problem at all.
Easy to use, good service.
The service was easy to use & nice central location. Secure tag fitted to my bag at drop off & very happy to use mindmybag again when travelling
Easy to find, easy to drop off and pick up
Great service!
Convenient easy to use and collect would recommend
This is a very convenient luggage storage service. Booking online was very easy, and the downtown Queenstown location was perfect for us.
Easy to find and wonderful, courteous staff. A great service, thank you.
Great service, very easy to use and affordable.
Easy service to use, professional bag check-in process. Would use again.
Ideal! my flight landed about 4 hours before I was able to check into my accommodation. Website easy to use, walked into store handed the bag over and went on my way- was just as simple at end of the day. Really recommend
Love the service - was put off by the nature of the business where we left the bags
Excellent service
Fantastic service and easy to book highly recommend this service
Efficient service
Thanks for a good service
Great service in Sydney CBD
So easy and convenient. Location is perfect too. Total value for money. thanks
Easy to use
Wasnt easy to find
Found finding the place not easy, could have saved a lot of time with good directions
Friendly easy service
Very good and convenient
Use mindmybag with confidence. What a breeze, the process was super easy and the staff were fantastic :) we left our luggage all day while exploring the local sights. Highly recommend.
Really quick and easy. Bags tagged and kept safe.
Reliant , safe and good service. My bags were very safe and they double check if they really belong to you
Incredibly helpful easy to book
Very convenient and great service
A wonderful service. Inexpensive and efficient.